Return & Refund Policy

Our products cannot be returned or exchanged except, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

Step 1: Contact our Customer Support team via email support@nyorlifestyle.com within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels intact.

Q. Which are the items that cannot be returned/exchanged?

A. Returns will not be accepted under the following conditions:

• Change of mind about shade selection after use.
• Product is slightly used or altered
• Product is damaged due to misuse/overuse
• Returned without original packaging tags, labels, original packing, freebies and other accessories or if is damaged
• Serial Number is tampered

Q. I have received a damaged or defective item/wrong product in my order, how should I proceed?

A. Our shipments go through rigorous quality check processes before they leave our logistics partner’s warehouse. In a rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

Step 1: Contact our Customer Support team via email (support@nyorlifestyle.com ) within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Q. Do I have to return the free gift when I return a product?

A. Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product, unopened and with their seals & labels intact.

Q. Can I return part of my order?

A. Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Q. How will I get refunded for the returned orders and how long will this process take?

A. In case of a return/replacement/refund, we process the refund once the products have been received and verified at our logistics partner’s warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Nyor coupons, which can be used during future purchases.

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@nyorlifestyle.com

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@nyorlifestyle.com. or WhatsApp on (Monday to Friday- 11am to 5pm)

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Please note that any dispute shall be subject to the exclusive jurisdiction of the courts and tribunals situated at Mumbai only.